InvGate Review: Is It The Best ITAM and ITSM Solution?

Have you shortlisted InvGate as your IT Service Management (ITSM) or IT Asset Management (ITAM) solution but need an unbiased review to make the final call? We can help.

In this review, we have discussed every feature and benefit that InvGate’s ITSM and ITAM solutions offer. From the interface, customer support, and pricing to customer reviews, this review has everything you need to make an informed decision.

TL;DR

• InvGate is a no‑code ITSM/ITAM solution that streamlines IT service delivery and asset management.

• Primary offerings include IT Service Management (ITSM), Asset Management (ITAM), and Enterprise Service Management (ESP)

• Simplifies help desk operations, centralizes cross‑departmental communication, and offers real‑time asset insights.

• Lacks end‑to‑end functionality for IT asset procurement and physical asset retrieval/disposal, requiring manual intervention.

What is InvGate?

Source: InvGate

InvGate creates no-code ITSM and ITAM solutions to help organizations deliver seamless services across departments from IT to facilities. 

InvGate was founded in 2008 and is used by global leaders, including KPMG, Allianz, NASA, the United States Army, Motorola, and others.

What are the Key Features of InvGate?

Let’s explore the key features of Invigate’s offerings:

• IT Service Management (ITSM)

• Enterprise Service Management (ESM)

• IT Asset Management (ITAM)

IT Service Management (ITSM) Solution

Source: G2

With InvGate Service Management, you can create a state-of-the-art IT Services department with ITIL-certified incident, problem, change, and service management capabilities, a self-service platform, and personalized reports.

Here are the key highlights of InvGate’s ITSM solution:

Ticket Management

Source: InvGate

InvGate’s ticket management is powerful and perhaps their flagship product. We found several customers talking positively about their ticket management features:

Source: Reddit

These features of InvGate’s ticket management stand out:

InvGate has invested in good UX. Here’s a Redditor talking about InvGate’s UX: 

Source: Reddit

ITSM Self-Service Portal:

Give users a faster way to get help without overwhelming your IT team. A self-service portal lets people solve common issues independently, reducing manual work, cutting support costs, and keeping everyone happy.

Here’s what makes it great:

ITSM Analytics

Give your IT team clear, real-time insights to improve performance and make smarter decisions.

Key Highlights:

AI ITSM

InvGate ITSM offers AI features, enabling agents to provide better support.

Important features include:

We found InvGate's ITSM tool's reporting and analytics features to be powerful. The dashboard features visual elements like total requests, pie charts showing request distribution, bar charts, line charts, etc., making data interpretation easier.

Source: G2

Verified Software Advice Review

ITSM Tool

Think of it as your modern, all-in-one service desk. It creates a single point of contact between IT and the rest of your company—so everything from requests to incidents gets routed to the right place fast. No more scattered channels or lost tickets.

Here’s what makes it stand out:

ITIL Alignment

InvGate’s ITSM solution aligns with ITIL best practices and is one of the few platforms certified by PinkVERIFY™. What does it mean for you?

InvGate’s ITSM solution follows a structured, proven, and standardized approach to managing IT services that improve consistency, efficiency, and overall quality. With this solution, you can build an ITIL-compliant service desk that helps you boost service delivery.

We like how this solution aligns with the ITIL framework. 

Source: Verified G2 Review

IT Asset Management (ITAM)

Source: G2

InvGate’s ITAM tool acts as the command center for your asset inventory. You can discover, track, and manage hardware, software, and fixed assets from a single platform. 

Get complete visibility of your IT inventory, enabling faster incident response investigation, ownership control, and optimization of IT costs.

Centralized Inventory: Use accurate and detailed data on all assets across your IT environment and related costs and risks. With centralized data, you can make better decisions and enhance IT and business performance.

Here are the features and associated benefits:

Software Licenses: Monitor software use and licenses to make better purchase decisions and improve security and compliance risk management.

Here are the features and associated benefits:

CMDB: The CMDB discovery tool offers a dynamic and 360-degree view of the relationship between your applications and systems, necessary for up-to-date visibility of your asset and configuration management data.

Here are the features and associated benefits:

Service Management: When everything is in one place, you can speed up your access to information on your assets and boost service delivery.

Here are the features and benefits:

Software Deployment: Simultaneously install, configure, and update software across multiple devices.

While InvGate helps with remote software deployment, it lacks end-to-end IT lifecycle management capabilities—you need to buy, deliver, retrieve, and dispose of every asset on your own.

That’s when a dedicated ITAM solution like Workwize can help. With Workwize, you can

• Buy or rent IT equipment

• Get them delivered to employees in 100+ locations

• Deploy the required software

• Control the devices and manage retrievals and disposals

—all from a single platform.

Enterprise Service Management (ESP)

Source: InvGate

Enterprise Service Management is an extension of IT Service Management that helps organizations improve service delivery across other departments, including HR, Facilities, Legal, and Finance.

Create a centralized service portal that unifies incoming requests and integrates the process flow between departments, resulting in better alignment and efficiency across every department.

Service Catalog: Help your employees address their queries by offering a service catalog customized according to their permissions and roles.

Here are the key highlights of InvGate ESM’s service catalog:

Service Management: Create a centralized help desk that functions across departments with InvGate ESM and boosts operational efficiency.

Here are the key highlights:

Automation: Reduce manual intervention and streamline operations with automation.

Here’s how:

• Allow non-technical or technical users to create automated workflows using InvGate’s no-code visual builder for better operational efficiency.

• Let stakeholders view and approve requests and achieve transparency, without additional fees.

Use Cases of Enterprise Service Management

Let’s see InvGate’s ESP in action:

• Employee Onboarding: Say a new employee joins your organization. With an enterprise service management solution in place, your HRM system will trigger a new record, followed by a request to facilities for workspace preparation. Another request is forwarded to IT, which checks if the required devices are available or if new ones need to be ordered.

• Employee Support: The knowledge base is a time saver as it can help resolve frequently asked queries, such as payroll benefits, without manual support. 

• Legal Approvals: The legal department can review and approve any contracts or legal documents with automated notifications to the CEO.

One feature we liked about InvGate is its ability to benefit departments beyond IT, including HR and accounting. Even the users have something similar to say about it:

Verified G2 Review

Interface, Usability, and Customer Support

The user interface of InvGate’s ITSM, ITAM, and ESM solutions is intuitive and easy to understand. Take the Service Management dashboard, for example. 

You can instantly check the requests assigned to you, waiting for approval, or lying unassigned, among other things.

Source: G2

Here’s what users have to say about the user interface:

Verified G2 Review

If you come across any issues, which you eventually will, considering the diverse range of features this tool offers, you can rely on their customer support team.

Verified G2 Review

Verified Software Advice Review

Security and Compliance

InvGate has implemented multiple controls to ensure infrastructure security, product security, organizational security, data privacy, and complies with the following standards:

• SOC 2 Type II

• ISO 9001

• PinkVerify

• GDPR

• PeopleCert

So, partnering with InvGate means your and your customer’s data is secure, and all the processes are aligned with the industry's best regulations—minimizing the fear of breaches and legal or financial repercussions.

To learn more about InvGate’s security stature, visit their Trust Center.

Pricing and Plan

Source InvGate

One of the things we like about InvGate is that its pricing details are transparent. Here are the details of InvGate’s ITSM and ITAM plans:

ITSM and ESM

• Starter 

  • $17/Agent Per month

• Pro

  • $40/Agent Per Month

• Enterprise

  • You need to request a quote

ITAM

• Starter 

  • $0.21/Node Per month

• Pro

  • $0.38/Node Per Month

• Enterprise

  • You need to request a quote

You can compare the features of each plan here.

User Feedback and Reviews

InvGate’s ITSM solution is rated 4.6 out of 112 reviews on Capterra and 4.7 out of 11 reviews on G2. It’s one of the few ITSM solutions certified for multiple ITIL best practices by PinkVerify and Peoplecert.

Let’s see what customers have to say about InvGate:

Verified G2 Review

Verified G2 Review

Verified Capterra Review

Verified Software Advice Review

Verified Capterra Review

Final Verdict: Is InvGate the Right Choice?

InvGate is a trusted ITAM and ITSM solution that helps organizations manage their assets (on-premise and cloud) and enhance service delivery beyond the IT department, i.e., finance, HR, legal, facilities, and more.

It has impressive ticket management features that simplify issue detection, automate redundant procedures, and reduce resolution time—essential for more effective service delivery.

While InvGate helps you visualize your IT assets, it lacks key asset management features. You cannot buy, rent, retrieve, or dispose of equipment using InvGate.

Verdict: If you’re looking for an affordable ITSM solution with robust features, we think InvGate is a great choice. However, for more comprehensive IT asset management features, a dedicated ITAM platform like Workwize may be a better fit. 

InvGate Vs. Workwize: The Best ITAM?

While InvGate offers intuitive ITSM and ITAM solutions, it lacks some fundamental IT asset management features, making it unsuitable for those seeking a dedicated ITAM solution.

For your ITAM needs, you need a solution like Workwize. It automates your entire IT asset management lifecycle from procurement to disposal—so you don’t have to manually procure devices, ship them to your employees, and then deploy and retrieve them for further processing.

Let’s briefly compare Workwize with InvGate:

Here's a concise comparison between InvGate and Workwize:

Workwize is a dedicated IT Asset Management solution that automates every step of the asset management lifecycle, from procurement to disposal. You can buy/rent new assets, deploy, manage, retrieve, and dispose of them, all from a unified digital interface.

This reduces manual intervention and minimizes vendor negotiations and logistical challenges. 

If you’re wondering whether Workwize is worth a try, HighLevel saves $1.4 million annually by using Workwize to streamline every process, from procurement, management, and redistribution to retrieval and disposal.