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Workwize’s Criteria for Selecting IT Process Automation Tools
Like most other sites, we didn’t skim through brochures or pick tools based on popularity. Instead, we used these tools, read reviews, and focused on real-world applications.
Here’s how we made our selections:
Ease of integration with existing systems
You don’t want your tools to require a complete overhaul of your existing setup. We prioritize tools that complement your existing systems, whether they’re legacy software or new cloud services.
Scalability and adaptability
Your organization isn’t static, and neither should your tools be. We looked for solutions that can grow with your business, handle increased workloads, and evolve processes without breaking a sweat. Flexibility was a biggie here, and tools that adapt to niche requirements were preferred.
User-friendly interface
No one has time to decode a maze of menus or endless lines of code just to automate a task. We favored tools with intuitive interfaces and strong documentation, plus responsive customer support for when you hit a wall.
Cost-effectiveness and ROI
Budget is important, but value is even more important. We focused on tools that offer the best value for your money—whether through lower upfront costs, reduced maintenance, or the ability to automate processes that save significant time and money in the long run.
Customizability and workflow automation depth
No two organizations are exactly alike, so we prefer tools that allow custom workflows. We looked for platforms that provide deep customization options and let you tweak automation to suit your specific needs, whether you need simple task scheduling or multi-system orchestration.
Workwize
Best for managing and automating the entire lifecycle of your IT hardware.
Workwize is a comprehensive device lifecycle management platform. It can automate the lifecycle of every device in your organization, from procurement to final disposal.
With Workwize, you don’t need to rely on multiple platforms or vendors for your IT assets. It’s one platform for everything IT.
Operational in over 100+ countries, Workwize offers tons of useful features to benefit hybrid and remote first teams.
Key features:
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Access a wide range of hardware options from global suppliers through the Workwize platform, with the flexibility to collaborate with local vendors if desired.
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Ensure worldwide delivery of IT equipment and accessories within 5–7 business days, shipped directly to employees’ homes, company headquarters, remote offices, or our global warehouses.
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Offer branded starter kits or welcome packages featuring your company logo, or let employees personalize their selection of IT equipment, furniture, and swag.
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Maintain full visibility of assets with real-time location updates and a track-and-trace link for streamlined tracking and management.
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Customize hardware orders with CTO models offering expanded storage or RAM or select local keyboard layouts to meet specific requirements.
With Workwize, your hardware arrives ready to go—preloaded with the right settings, permissions, and accounts. You can deliver fully configured, MDM-enrolled devices and easily keep track of everything from one simple dashboard.
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Keep track of detailed asset information, such as the current user, value, depreciation, and condition (new or refurbished), with real-time updates.
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Offer employees a self-service portal to request items, repairs, or maintenance, with a chatbot available for instant support.
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Streamline employee transitions by integrating smoothly with your HR or directory system.
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Automatically lock accounts when employees leave, arrange for equipment collection, and ensure secure data wiping from all devices.
Zero-touch IT Equipment Retrieval
Retrieving equipment can be a hassle—coordinating pickups, managing logistics, and stressing about whether devices will return safely. Let Workwize handle it all for you. We take care of communication, logistics, and packaging to ensure equipment is securely returned from anywhere in the world. With just one click, you can initiate retrievals when employees leave or when assets are no longer needed.
Workwize handles the eco-friendly disposal or donation of end-of-life assets while ensuring compliance with local regulations. You'll also receive a certificate of data destruction for complete peace of mind.
Kissflow
Best for automating and managing customizable workflows and forms for business process optimization
Via Kissflow
Kissflow is a low-code app development platform. It also happens to be a capable process management tool with an innovative way to build enterprise-grade processes.
Kissflow customizes your processes to align with business goals. It bundles Smart Boards—a novel and adaptable way to create freestyle workflows and projects.
The platform easily integrates with zero code—you can connect workflows across different processes to break down complex, multi-step operations with zero code. Combine this with fully customizable, fluid forms, and you have a system that fits any type of process automation requirements.
Key features
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Control who can start a process and what data users can see or edit at each step with customizable permissions.
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Build, automate, and manage multi-step processes without complex code.
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Accelerate decision-making with pre-defined workflows.
Pricing
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Basic Plan: Starts at $1,500/month (for 50 users)
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Enterprise Plan: Custom pricing
Stonebranch
Best for orchestrating IT processes across hybrid environments with centralized automation and control.
Via Stonebranch
Stonebranch helps your organization automate, manage, and orchestrate its IT processes. Its USP is that it orchestrates cross-platform processes and jobs from a centralized view with real-time scheduling that intelligently adjusts to your business requirements.
This workload automation solution lets you take control of your entire IT environment from a centralized command center-style platform. It bundles all the features you’d ask for in an enterprise-ready IT automation platform. You get intelligent event-based scheduling, data pipeline orchestration at scale, Native Managed File Transfer, or MFT, and more.
Stonebranch also supports hybrid cloud automation to manage your entire IT infrastructure and SaaS-based or on-premise deployment options.
Key features
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Serve internal stakeholders and external customers in real time with the event-based approach.
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Build your own integrations, in addition to the pre-packaged ones, for integration with any platform or app.
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Get full access to observability data with visual dashboards and drill-down reports, along with real-time guidance and SLA monitoring.
Pricing
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Custom pricing
Zluri
Best for automating IT assets and SaaS management.
Via Zluri
Zluri is an intelligent SaaS management platform made for modern IT teams. It comes with a comprehensive SaaS management pipeline that combines oversight, optimization, and automation in one centralized platform. This is especially helpful in eliminating risks associated with shadow IT.
The platform also benefits from automated vendor management workflows—you can establish a centralized repository for all IT contacts for easy access when required. Since all your SaaS agreements are safely consolidated in one location, this ticks off one important step needed in standards like SOC 2, HIPAA, GDPR, and others.
When you use Zluri, you can access 22 wide-ranging reports that generate and deliver up-to-the-minute insights into your SaaS utilization, expenses, and security posture.
Key features
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Use completely personalized employee onboarding and offboarding automation flows.
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Comes with user lifecycle management, automated access reviews, and self-service access requests in one solution.
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Enable self-service systems with intelligent access policies with no-code workflows that automate JML.
Pricing
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Custom pricing
Dynatrace
Best for automating IT performance monitoring and incident resolution using AI-driven insights.
Via Dynatrace
Dynatrace is a powerful observability platform designed to provide comprehensive IT monitoring and performance automation. It brings you full-stack monitoring and covers applications, infrastructure, and user experience.
With its proprietary AI engine that combines predictive, causal, and generative AI, Davis, Dynatrace automates root cause analysis and anomaly detection for better, proactive issue resolution. Its real-time insights span across cloud-native environments, microservices, and hybrid infrastructures, for improved application performance and availability.
Dynatrace shines when you need to auto-discover dependencies within dynamic environments and generate actionable insights through AI-driven automation. It supports use cases like application performance management (APM), cloud monitoring, digital experience monitoring (DEM), and infrastructure observability.
Key features
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Bundle full-stack observability with APM, infrastructure monitoring, and log management.
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Enable AI-driven automation and root cause analysis with Davis AI.
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Carry out performance testing with continuous delivery analytics and integration with CI/CD pipelines.
Pricing
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Full stack monitoring starts at $0.08/hour for 8 GiB host
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Infrastructure monitoring starts at $0.04/hour for any size host
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Real-user monitoring starts at $0.00225 per session
Ignio
Best for AI-driven IT process automation, including issue diagnosis, proactive prediction, and routine task automation.
Via Digitate
Next up on our list is an offering by IT giant Digitate, Ignio. An AI-driven IT operations platform focusing on autonomous problem resolution and proactive issue detection, the platform identifies patterns in IT landscapes for predictive insights and silent operations.
It automates common IT tasks—patching, provisioning, configuration management, and compliance enforcement across diverse tech stacks. Thanks to its intelligent alert management system, you get reduced noise by correlating related alerts and sorting them based on business impact.
However, its real strength lies in its ability to automatically resolve common incidents while also giving users in-depth root cause analysis. The result is a massive 90% reduction in mean time to resolution (MTTR).
Key features
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Carry out automatic resolution of incidents with little to no manual intervention.
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Create rule-based, case-based, and model-based reasoning for accurate anomaly detection and event prediction.
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Benefit from built-in automation that covers 45+ technologies, 10,000+ service operators, and 175+ fixes.
Pricing
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Custom pricing
Zapier
Best for automating app integrations and creating multi-step workflows without writing code.
Via Zapier
Zapier is one of the most popular automation tools out there, and for good reason. It is a user-friendly workflow automation tool made for non-technical teams to streamline repetitive tasks across a long list of applications.
It connects over 7,000 apps through automated workflows called "Zaps," which consist of triggers (events that start the workflow) and actions (tasks performed automatically). With multi-step Zaps, conditional logic (Paths), and delayed actions, Zapier lets everyone create complex workflows without coding expertise.
The platform is great at task automation in marketing, operations, and customer service. For example, it can automate lead generation processes by transferring data from forms to CRMs or email marketing platforms. Zapier also supports high-level customization through API integrations and webhooks for real-time data synchronization.
Key features
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Allow workflow automation to connect with more than 7,000 apps with triggers and actions.
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Chain multiple actions for complex workflows with Multi-step Zaps.
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Customize workflows with if/then paths using conditional logic.
Pricing
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Free plan available
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Starter plan: $19.99/month
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Professional plan: $49/month
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Team plan: $399/month
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Enterprise plan available on demand
Jira IT automation
Best for workflow automation within project management for better team collaboration and task tracking.
Via Atlassian
Among the many strengths of Atlassian’s Jira, IT automation and service management is one. It optimizes IT service management (ITSM) and DevOps processes and lets IT teams automate workflows and repetitive tasks using a no-code rule builder.
With the help of triggers, conditions, and actions, you can create "if-this-then-that" rules to automate common processes like assigning tasks, syncing parent and sub-tasks, or sending notifications. Jira also integrates easily with other Atlassian tools and third-party apps like Slack, Teams, Github, Bitbucket, and more for cross-platform workflows.
Jira is highly flexible and customizable. For instance, you can automatically close stale tickets in Jira Service Management or assign issues based on workload distribution.
Key features
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Use a no-code rule builder for creating "if-this-then-that" workflows.
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Automate ticketing systems with features like auto-assignment and status updates.
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Make use of project-specific or global automation rules.
Pricing
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Free plan available
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Standard Plan: Starts at $7.53/user per month
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Premium Plan: Starts at $13.53/user per month
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Enterprise plan available on demand
Cflow
Best for workflow automation for small to mid-sized businesses: procurement, HR, finance, and IT operations.
Via Cflow
Cflow is an AI-powered workflow automation platform, with a particular focus on planning and executing digital transformation for small, medium, and enterprise-level businesses. Cflow lets you digitize and automate your business processes with a drag-and-drop form builder and conditional triggers.
You also get end-to-end workflow customization without needing to know any code—this means you can create workflows with multiple steps, parallel approvals, and dynamic routing. It’s also easy to design forms thanks to auto-filled values, dynamic field sorting, and email notifications.
Cflow is adaptable across many industries and use cases. It integrates with third-party apps using Zapier, allowing you to connect your workflows with existing tools. With Cflow’s reporting and analytics module, you also get insights into workflow efficiency and employee productivity.
Key features
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Create, modify, and personalize complex workflows with a drag-and-drop form builder.
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Use conditional triggers for dynamic process automation and get email notifications at every stage of the workflow.
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Integrate with over a thousand third-party apps via Zapier.
Pricing
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Joy plan: $11/user per month
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Bliss plan: $16/user per month
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Zen plan: Custom pricing
NinjaOne
Best for endpoint management in remote environments and automating IT management tasks like patching and monitoring.
Via NinjaOne
NinjaOne is an automated IT management solution that bundles monitoring, automation, and endpoint management into a single solution. It's designed for IT helpdesk automation and infrastructure management and gives real-time visibility into IT assets through centralized dashboards.
It can automate repetitive tasks like patch management, software deployment, and backup scheduling.
NinjaOne’s cloud-based architecture makes it a tool of choice for organizations with remote or hybrid workforces. The platform also prioritizes security with automated patch deployment and endpoint hardening.
Key features
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Get continuously updated statuses of endpoints and IT assets with real-time remote monitoring.
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Enable automated patch management for OS and third-party software.
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Use scripting tools for custom task automation without coding expertise.
Pricing
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Custom pricing
Use Cases of IT Process Automation Tools
An IT Process Automation tool should be in your sights if you want to organize your operations and free up resources. Some common applications include:
Incident response and management
When something goes wrong—like a server crash or a security breach—time matters. Automation tools detect, escalate, and even resolve incidents faster than a human could, thus minimizing downtime and impact.
Asset management
Automation tools keep tabs on everything from software licenses to hardware inventory so that your assets are utilized efficiently and remain compliant with company policies.
Workflow optimization
Automation eliminates repetitive tasks and ensures consistent, error-free processes, from approving service requests to onboarding new employees. The result is faster turnaround times and happier stakeholders.
There are many benefits to these tools, including:
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Improved productivity since your team is freed up to focus on strategic initiatives instead of tedious busy work.
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Better compliance, as these systems ensure regulatory requirements are consistently met.
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Reduced downtime since proactive monitoring and issue resolution keep systems running smoothly.
Read More: Best IT Asset Management Software
How to Choose The Right Tool for Your Organization
Don’t take a one-size-fits-all approach. A small startup has vastly different needs from a multinational corporation. If you’re a lean team, look for lightweight tools that are easy to implement and manage. Larger organizations would obviously need enterprise-grade solutions with more features.
Pay attention to industry-specific needs
Keep in mind that automation tools aren’t created equal across industries. For example, a healthcare organization will prioritize compliance with HIPAA or patient data security, but a manufacturing firm will need tools that integrate with IoT devices or supply chain systems.
Measure your in-house tech expertise
You also need to be honest about your team’s skill set. Some tools are beginner-friendly, while others are designed for power users who write custom scripts or manage configurations. Don’t overestimate your capacity—pick a tool your team can comfortably handle.
Make sure you meet budget and ROI expectations
Lastly, ensure the tool stays within your financial limits while delivering measurable value. Consider not just the upfront cost but also long-term savings from reduced manual effort and increased efficiency.
Automation is the Future of Modern IT—Welcome It With Workwize
It’s fair to say that IT Process Automation has almost become the backbone of efficient, modern IT operations. Be it optimizing workflows, just reducing frustrations with downtime, or for a better compliance monitoring system, the right tool completely changes how your team and your organization work.
We have listed our top picks for ITPA tools, for 2025 and beyond. What’s next? Start with finding out what your organization needs, and then explore the tools that fit right into your requirements.
Begin with Workwize, the complete IT hardware management platform that helps automate your IT hardware's lifecycle. Request a demo now to learn more.
