TABLE OF CONTENTS
Michiel Meyer
Michiel, the CEO and co-founder of Workwize, and his team are revolutionizing IT asset management. They empower global IT management by helping IT teams deploy, manage, and retrieve IT and office equipment within days. Michiel has analyzed the logistical challenges of remote IT teams managing hardware vendors worldwide, navigating local shipping and tax regulations, and managing assets from different locations.
With diverse work experience spanning industries and roles, from growth manager to strategy consultant to treasurer of one of the largest career events of its kind in Amsterdam, Michiel shares insights into first-hand data collected on topics around IT asset management, IT strategies, the latest trends, security, and other priorities in the IT industry in his LinkedIn posts.
LinkedIn: Michiel Meyer
Kevin Apolinario
A passionate, self-taught IT professional with over 8 years of experience in IT support and system administration, Kevin specializes in cybersecurity and blue team tools.
As a speaker and technical trainer, Kevin can support anyone starting or advancing their IT journey. He educates and mentors aspiring IT techs at Kevtech Academy.
His videos have helped over 28,000 people enter ITSM. They cover CompTIA A+, Network+, entry-level helpdesk, customer service skills, and resume writing.
LinkedIn: Kevin Apolinario
Josh Madakor
Cybersecurity and IT instructor Josh, since 2007, has worked with a diverse range of public and private industries. His YouTube channel focuses on IT, cybersecurity, education, and career development.
With his real-world experience in various disciplines, including software development, system engineering, and cybersecurity, he breaks down career strategies in an easy-to-digest way, helping hundreds of viewers excel in the tech world.
He regularly shares online practice questions with answer explanations for Josh Madakor tech exams, and you can stay updated on this through his LinkedIn and X posts.
LinkedIn: Josh Madakor
X: Josh Madakor
Emilio Aguero
Emilio has over two decades of experience in IT professional services, digital transformation, infrastructure, and operations management. His deep understanding of technology helps him drive impactful improvements.
Passionate about solving complex problems with simple solutions, he enjoys sharing his skills and knowledge through online tutorials.
LinkedIn: Emilio Aguero
Christoph Puetz
Passionate about using technology and information to drive business results, Cristoph followed his passion and self-studied IT, leaving his career in customer service.
His journey as a 25-year veteran IT career coach and consultant proves that you can have a rewarding IT career without a degree.
Christoph dives deep making technical topics approachable for all levels. He shares insightful content on cloud computing, cybersecurity, and IT certifications. He empowers you with the tools, strategies, and confidence you need to thrive in your IT career.
LinkedIn: Christoph Puetz
Elias Khnaser
One of the renowned experts in cloud computing, Elias Khnaser comes with his vast experience of having written and co-authored six books, including Exam Cram VCP4: VMware Certified Professional, which provides critical information to help you score higher in your VCP-410 exam.
As an ex-research VP at Gartner, Elias focused on private, hybrid, and public cloud computing. His research continues to advise and engage on all aspects of cloud, edge, and data center transformation strategies.
A frequent keynote speaker, Elias shares insights on tech trends, certifications, and strategies for IT professionals.
LinkedIn: Elias Khnaser
Imran Quraishy
As the CEO and Founder of Workativ, Imran focuses on helping ITSM leaders across companies provide a better employee experience. The no-code workflow automation platform allows organizations to to integrate and automate application workflows in minutes.
Before he founded Workativ, he had a good long spell in the corporate world, solving problems in workplace IT and end-user services.
His thoughts and insights on Medium throw a lot of light on how Generative AI is changing ITSM.
LinkedIn: Imran Quraishy
Chris Paul
As the Co-founder and CTO of AI-powered IT support software Risotto (YC W24), Chris has over 25 years of experience building embedded systems for web apps. He is passionate about developing the people who make those systems and enjoys mentoring and coaching them.
Currently helping IT teams improve resolution times, reduce SaaS spend, and enhance security with 24/7 automated software access and IT support. His LinkedIn feed talks as much about Risotto as other opportunities for jobs, mentors, and YC W24.
LinkedIn: Chris Paul
Arvind Parthiban
An ITSM evangelist, Arvind Parthiban, the CEO and Co-Founder of SuperOps.ai, is a serial entrepreneur and an avid storyteller.
With over 35 years of combined experience in the IT industry, Arvind and his co-founder have had front-row seats in industry transformations. His vision is to reshape how people think about IT and IT service providers.
Now, it’s time for you to get front-row seats to his thoughts, experiences, and insights on IT people, products, and processes at tales from a founder’s journey.
LinkedIn: Arvind Parthiban
Sophie Danby
A vocal and collaborative member of the international ITSM community, Sophie, an ITSM marketing consultant, focuses on what value a product/service/company can bring to any customer organization.
As a trained editor, she helps ITSM solution vendors develop and implement effective marketing strategies, including traditional and digital marketing.
LinkedIn: Sophie Danby
X: Sophie Danby
David Barrow
Recognized among the HDI Top 25 Thought Leaders and ranked No. 1 globally by Thinkers360 in IT Leadership, David is a catalyst for innovation, collaboration, and transformation in service management.
An ITIL 4 Strategic Leader, VeriSM Contributor, and Service Management author with a passion for value co-creation, he also featured in the Top 10 for IT Strategy, IT Operations, and Careers.
He doesn’t shy away from challenging norms and advocates for diversity, equity, and inclusion. A SIAM Community Champion, David contributes to evolving service integration and management practices across industries.
LinkedIn: David Barrow
X: David Barrow
Raghuveer Kancherla
Raghuveer, the co-founder at Sprinto, is a passionate programmer and entrepreneur automating security compliances with tech-enabled experience.
You can find him sharing his pearls of wisdom on solving problems, the importance of the right team, how to navigate the world of IT from a developer to a manager to a founder, and more on his LinkedIn posts and Medium page.
LinkedIn: Raghuveer Kancherla
Denis Laskov
Denis, with his 20+ years of experience in building and managing effective product security and operations for global businesses, knows how to transform organizational cybersecurity from a liability into a strategic enabler, fostering growth and innovation.
His strong technical background helps him simplify complex topics for the diverse audience of cybersecurity and technology.
LinkedIn: Denis Laskov
X: Denis Laskov
Daniel W. Seiler
As head of Platform Services at the Swiss National Cybersecurity Centre (NCSC), Daniel,, with his 15+ years of experience in cybersecurity, IT strategy, and regulatory compliance, transforms complex challenges into strategic opportunities.
His strategic foresight, technological ingenuity, and legal insight allow him to harness cutting-edge innovation and translate it into sustainable solutions. Also a lecturer, Daniel takes pride in preparing the next generation of leaders to navigate cybersecurity, IT law, and data protection.
LinkedIn: Daniel W. Seiler
Erik Doernenburg
As the CTO at Thoughtworks, Erik is a passionate technologist who has encountered an abundance of new technologies in his 25+ years in the industry. He helps his clients and peers make the most of modern technologies, platforms, and practices.
Erik is a regular speaker who has contributed to a few books and maintains sevseveralopen-source projects. An advocate of agile developmHe advocates agile development ands of enterprise software.
LinkedIn: Erik Doernenburg
Gergely Orosz
Have you heard about The Pragmatic Engineer? Yes, the one software engineers and managers keep talking about as their go-to newsletter for extracting valuable resources for those working in IT.
Gergely is the author of The Software Engineer's Guidebook, a roadmap for anyone navigating the tech landscape. He also writes the tech newsletter and deep-dives into software engineering, tech careers, and industry trends. He enjoys building mobile apps at scale.
LinkedIn: Gergely Orosz
Gregor Ojstersek
Writing one of the fastest-growing newsletters for engineers and managers, Gregor aims to help engineering people become great engineering leaders.
He writes for all, people who are getting into the engineering leadership role, or looking to progress in their career, or seasoned ITSM leaders who want to stay ahead of the curve while building a high-performing organization. Basically for anyone and everyone who wants to learn about IT leadership.
LinkedIn: Gregor Ojstersek
Irina Stanescu
A former manager turned leadership coach, Irina writes The Caring Techie newsletter that focuses on career growth and self-development for managers.
With her hands-on engineering leadership experience for MNCs and early-stage startups, she has helped hundreds of IT leaders transform their potential into high performance.
LinkedIn: Irina Stanescu
Evan Kirstel
A B2B tech influencer with over three decades in telecom and IT, Evan’s expertise spans enterprise IT, AI, UCaaS, CPaaS, cybersecurity, 5G, and digital health.
His unparalleled insights into the future of work, unified communications, and customer experience (CX) resonate with key IT decision-makers worldwide. His approach prioritizes jargon-free information, awareness, and education through blogs, videos, podcasts, and live streams.
LinkedIn: Evan Kirstel
X: Evan Kirstel
Steve Morgan
With over 30 years of experience in ITSM, Steve helps organizations improve processes by optimising their technology teams using ITSM and SIAM frameworks.
He has solid insights and experience in process design, service provider delivery models, tool selection and integration, governance model design, and more. Organically designing, building, and implementing SIAM operating models.
LinkedIn: Steve Morgan
X: Steve Morgan
Jeremy Boerger
The author of Rethinking Information Technology Asset Management, a thought leader, and an ITAM and SAM coach, Jeremy is the creator of the Pragmatic ITAM Method.
He is passionate about building and rehabilitating ITAM practices in hardware and software asset management (SAM). He is also a keynote speaker who helps ITAM leaders and decision-makers create functional ITAM and SAM programs.
LinkedIn: Jeremy Boerger
Sarah Scudder
A self-proclaimed ITAM nerd, Sarah enjoys building communities, writing, running, and much more. Another thing she enjoys and talks about in the technology ecosystem is unlocking profitability by delivering data accuracy, automation, and intelligence.
Source
Armed with opinions and insights, she, along with her co-host on Dual Source Discourse, discusses everything from the impacts of global trade policies to the latest technology trends to exploring strategies for sustainable sourcing while navigating the complex world of supply chain and procurement.
LinkedIn: Sarah Scudder
Martin Thompson
A passionate advocate of IT Asset Management, Martin is the founder of ITAM Forum, an end-user-led global community of ITAM professionals who understand that effective ITAM can become your strategic business partner.
He drives awareness and educates business leaders, entrepreneurs, and change-makers like yourself to adopt effective ITAM strategies including integrating AI within organizations.
LinkedIn: Martin Thompson
Richy George
Ardent about simplifying IT asset management processes, Richy turns businesses' IT challenges into opportunities by extracting the maximum value from decommissioned and end-of-life IT hardware assets.
He shares his insights on the full spectrum of IT asset management, including optimizing the lifecycle of IT assets, making outdated hardware resourceful, securing sensitive data, and implementing sustainable disposal practices.
LinkedIn: Richy George
X: Richy George
David (Cybertech Dave) Meece
An award-winning cybersecurity professional and author of Stronger Together: Women in Cybersecurity, David in his book celebrates over 100 women who have carved their path in the world of IT and cybersecurity.
An active member and contributor to cybersecurity community groups, including WiCyS, Simply Cyber, Bsides, and many more, he is an IT cybersecurity coach experienced in IT asset disposition, intrusion detection, research, and security+.
LinkedIn: David (Cybertech Dave) Meece
X: David (Cybertech Dave) Meece
Stephen Mann
Now an ITSM content creator, Stephen shares his insights on the latest ITSM trends, best practices, ITIL, and ITSM tools.
With a deep-seated career spanning three decades, he has experience in IT consultancy, asset management, innovation and creativity facilitation, research and analysis, project management, finance consultancy, internal audit, and IT software product marketing.
LinkedIn: Stephen Mann
X: Stephen Mann
Michelle Major-Goldsmith
As a consultant, trainer, author, speaker, and mentor, Michelle advocates incremental change and lifelong learning.
A founding member of the SIAM Foundation BoK architect team, Michelle is acknowledged as one of the Global Top 25 Thought Leaders in technical support and service management. She is also one of the lead architects for the Service Integration and Management Professional Body of Knowledge (BoK) and a contributor to the VeriSM publication. Michelle also co-authored the VeriSM pocket guide.
She shares insightful commentary on SIAM trends, event highlights, and technology discussions.
LinkedIn: Michelle Major-Goldsmith
Sophie Hussey
As a women in tech mentor and advocate, community cofounder of Women of ITSM, ITIL4-managed professional, and STEM Ambassador, Sophie has been involved in the IT world for 25 years.
Leading through empathy, Sophie is passionate about supporting women in tech and champions the cause of being authentic with the mantra “Be bold. Be brave. Be YOU!”.
Her specialization lies in operational and service-focused management driving improvements across all aspects of ITSM.
Linkedin: Sophie Hussey
Steve Morgan
Named one of 10 top cybersecurity journalists to follow in 2021, Steve is a cybersecurity entrepreneur, journalist, researcher, reporter and publisher.
He is the co-author of the books Hacker's Movie Guide and Women Know Cyber: 100 Fascinating Females Fighting Cybercrime, which features cybersecurity experts from around the globe. He is also the Editor-in-Chief of Cybercrime Magazine.
His feed is filled with cybersecurity updates, insights, key trends, challenges, and more.
LinkedIn: Steve Morgan
X: Steve Morgan
Follow, Engage, and Learn From The Top ITSM Leaders
Whether you need to gain access to practical knowledge, discover new tools, or refine your strategies, these experts covered you.
Following thought leaders isn’t limited to staying in the industry loop. It is about gaining a winning edge, building meaningful connections, and positioning yourself as a future thought leader.
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Alvin Toffler
We live in a continuously evolving tech landscape, and only people who learn, engage, and adapt today will lead the way tomorrow. Follow the right voices to stay ahead in the dynamic world of ITSM.
