NinjaOne Review: The Good, The Bad, and The Rest

What is NinjaOne?

NinjaOne dashboard via NinjaOne

NinjaOne is an endpoint management and Remote Monitoring and Management (RMM) solution. It lets you remotely manage your organization’s IT environment with features for remote monitoring of endpoints, networks and applications, endpoint management, IT automation, and security management.

Built with Managed Service Providers (MSPs) and IT departments in mind, it’s also cloud-native, which enables scalability, adaptability, and features like continuous integration/continuous deployment (CI/CD) for a faster time-to-market.

The platform was founded in 2013 by Sal Sferlazza and his group with one goal—to simplify IT complexity. Now, NinjaOne is the IT management tool of choice for global conglomerates like Nvidia, Nissan, Staples, Konica Minolta, and more. 

Key Features of NinjaOne

Remote monitoring and management

Via NinjaOne

NinjaOne’s biggest USP is its fleshed-out RMM capabilities. You get to manage a wide range of devices from one centralized dashboard. The highlights include:

• Endpoint task automation: Lets you automate repetitive endpoint tasks like app installs, device setup, maintenance, patching, and more for standardized outcomes.

• Monitoring and alerting: Monitors all connected devices in real time and notifies technicians immediately in case of any issues.

• Automatic patching: Patches vulnerabilities on devices across multiple operating systems (Windows, MacOS, Linux) without user intervention and can auto-update over 200 third-party applications.

• Secure remote access: Gives you direct control over managed endpoints using one of Ninja’s remote access solutions for fast and secure support.

• Mobile management: The mobile app gives you full insight into device details, allowing you to manage endpoints remotely and even remediate critical issues.

What does all this mean for you?

You can monitor all your endpoints and create custom alerts depending on device performance and health without much hassle. If that’s not your jam, you can also choose from a respectable variety of monitoring templates.

This makes NinjaOne one of the better monitoring software on the market.

NinjaOne’s RMM features have mostly gathered positive praise from MSP managers and IT admins. If we had to nitpick, there are a few concerns as well. 

First up, scripting with NinjaOne is still pretty basic. You can have saved parameter values but there is no way to encrypt them; there needs to be a better way to define multiple values than having a space between values 1 and 2. (source)

Another concern is that you cannot manage all NinjaOne resources from one email address. You will need a different email for each new client environment you create (source).

Ultimately, none of these issues are deal breakers and there are many workarounds.

Mobile Device Management

Via NinjaOne

Mobile Device Management is another area in which we appreciate NinjaOne. For one, it easily supports Android and iOS mobile devices, alongside other platforms. It also supports remote and automated device enrollment, provisioning, and support for company-owned and BYOD mobile devices. 

Let’s go through some of its highlight features:

• Mobile app management: Lets you easily install, block, or remove any applications from all enrolled mobile devices at once.

• Mobile policy creation and enforcement: Creates and deploys mobile device policies at scale for a company-wide familiar and consistent user experience.

• Single and multi-app kiosk mode: Enables dedicated device-tailored experiences to simplify specific device usage.

• Geolocation services: Lets you track all enrolled mobile devices for accurate inventory maintenance and loss prevention.

• Remote screen-share: You can remotely view the screens of any enrolled mobile device for easier and faster troubleshooting.

• Security management: Keeps all your enrolled devices risk-free with device locking and wiping, passcode reset, device restriction management, and more.

All in all, you get everything you expect from an enterprise-grade MDM solution. Still, there is some scope for improvement. 

A much-requested feature, dark mode, is still absent. (Pro tip: Use the Katana browser extension). Plus, if you rely a lot on the mobile app, be prepared to miss out on some essential features like lack of documents.

Remote control

Via NinjaOne

NinjaOne’s Remote control feature lets you access any enrolled computer, server, mobile device, or other endpoint remotely from anywhere.

It all happens in the NinjaOne Console—it establishes a one-click connection with any Mac or Windows endpoint and lets technicians get into the system without any delay. There are additional advanced support features like multi-screen support, live chat, differentiated user and tech cursors plus a focus screen indication border.

Moreover, you also get, 

• Dynamic bandwidth adjustment: The built-in Ninja Remote adjusts to any bandwidth condition, enhancing or degrading video quality. It switches from TCP to UDP if necessary to provide the technician with the best experience.

• Technician toolset: Technicians get Mac and Windows shortcuts, one-click reboots, fast file transfers, and the ability to launch terminal windows from Ninja Remote itself.

• High-level security: NinjaOne relies on x25519+XSalsa20+Poly1305, one of the strongest key exchange, encryption, and authentication methods available today. You can turn off clipboard syncing and use the Paste as Keystrokes feature to keep private information private.

One thing we were not a fan of was that running remote scripts and installations took a bit to figure out. There’s some scope for simplification in this area.

Patch management

Via NinjaOne

First, the multi-OS patching comes in handy. You can automatically identify, evaluate, and deploy patches across Windows, Mac, Linux OSs, and third-party apps. Plus, proactive patching with the native inclusion of CVE/CVSS reduces vulnerabilities by up to 75%.

NinjaOne’s cloud-based, agent-deployed patching of any internet-connected endpoint works as intended, across in-office, remote, and hybrid IT environments—without ever needing a VPN. 

And you can fully automate the process with zero-touch patch identification, approval, and deployment. You also get patch reports to track patch deployments.

When you deploy patches, your managed devices often get stuck with a red or yellow status indicator because the updates are either pending or have failed (it doesn’t tell you explicitly). This needs to be addressed ASAP. 

Another one is that device groups can’t filter based on relative dates. For instance, you cannot jump on today minus 30 days; you have to hardcode a specific date instead. This becomes a massive headache when you are automating workflows.

Apart from these and a few minor hiccups, NinjaOne’s automated patch management system has been largely sweet. 

Helpdesk and ticketing system

Via NinjaOne

NinjaOne aims to reduce ticket resolution times with automated request management. 

The highlights of its helpdesk and ticketing suite include:

• Automated IT ticketing workflows: Provides customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automation.

• Self-service client portal: Lets you direct end-users to a brandable client portal to create, respond to, and update tickets.

• IT asset management: Gives you a complete inventory of all your IT assets with real-time health and performance data for incident context and faster triage.

The ticketing and helpdesk system works well for the most part. However, the ticketing customization left us wanting more. For one, the system tray request form is quite limited, and you cannot add attachments to it.  

The reporting and the views in the ticketing section also need some work. The views don’t always show the way they are supposed to. You would have the option to see all open tickets, but stubbornly, it refuses to show you those tickets. It’s quite infuriating when it happens.

IT Automation

Via NinjaOne

NinjaOne can automate time-consuming, multi-step IT tasks with a comprehensive automation suite. You can run automations behind the scenes on-demand, on schedule, or in response to performance thresholds and state changes. This means that automations only execute when strictly necessary.

The platform enables automation for:

• OS and third-party patch management

• Antivirus management

• Backup management

• Remote control

• Drive encryption

• Custom scripts

Dynamic Script Forms are another plus; you can fully customize these scripts by abstracting variables and parameters into a similar form. Your technicians can customize the script’s behavior without changing the script’s code. 

To use these, you just input the desired values into the form at run time. They live with the script, so anyone can use them, even those with no scripting experience.

The only qualm we have about NinjaOne’s automation capabilities is the lack of an AI copilot. Although many of its peers have started to integrate features like AI-powered script generation for automated workflows, you still have to do everything manually here. 

But we give it a pass here. Why? Because AI is still in its infancy. we would take the accuracy of manually created automations over the ease of AI-powered ones (until the tech improves tenfold).

Third-party integrations

NinjaOne has ready-to-use integrations with a ton of third-party platforms. For instance, the Bitdefender integration deploys and manages Bitdefender via NinjaOne with fully integrated threat alerting for faster threat response. 

The Gradient MSP integration reconciles your NinjaOne and PSA Billing with Synthesize by Gradient. Other notable integrations include Accelo, HaloPSA, Autotask, Computicate, Microsoft Entra, Liongard, Okta, etc.

Check whether the platform you wish to integrate with has a NinjaOne integration here.

Mobile app

Via NinjaOne

Finally, the NinjaOne mobile app is one of the better mobile apps we have seen for enterprise-grade tools. It gives you full access to all the data you need to diagnose and address client issues.

It gives you 1:1 device management capabilities, so you can view your inventory, get device data, deploy scripts, and remotely access endpoint devices.

You can also:

• Track, prioritize, review, and remediate tickets on the go.

• Manage maintenance mode.

• Customize alert triggers by severity.

• Approve or reject pending OS and 3rd party patches.

• Take remote control of customer endpoints via Splashtop and RDP.

• Easily run scripts on demand.

• Kill processes and start or stop services.

• Quarantine and delete infected files.

Apart from a few occasional bugs, it does what you expect of it. No complaints here!

Interface and Usability

For a tool you are going to be using every day for extremely critical operational tasks, this one is pretty important. 

First, the dashboard is pretty intuitive and easy to get used to. Navigation is smooth and flowy. We don’t recall any jitteriness with the UI either.

Via NinjaOne

When you log into your NinjaOne console, you’ll navigate through workflows using two different dashboards. 

The System Dashboard displays information about all Ninja organizations and devices that a user has access to. Next, the Organization Dashboard shows information about the devices under your organization.

On your main Org dashboard, you get a panel on the left with a list of all your connected endpoints. Just click on one and you will get its real-time status view. 

Via NinjaOne

Then, there’s a health overview panel of all connected systems in your network. Here, you find tabs for OS patches, tools, backup options, etc. 

Unlike most tools in its category, NinjaOne lists the full URL of all addresses. This is fantastic for sharing URLs with team members on the inventory list.

Security and Compliance

With NinjaOne, you can take complete control of endpoint security. This implies that you have a lot of control over end-user devices: you can manage applications, remotely edit registries, deploy scripts, and mass configure devices to keep your endpoints secure.

Role-based access control is standard. For even more granularity, you can personalize each technician's access by messing around with permissions ranging from “no access” to “view, update, create, and delete.”

Other critical security features include multi-factor authentication (MFA), detailed audit logs, and industry-standard AES-256 encryption for data security. 

Via NinjaOne

The ability to inject credentials as needed is an underrated security feature we appreciate.

This means that with NinjaOne’s credential exchange, you get easy and secure access to client machines without interrupting users, and you can run scripts without running into any endpoint permission issues.

NinjaOne also enforces strict compliance and information security protocols, making it compliant with GDPR, HIPAA, SOC 2 Type II, and even SOC 3. 

Ninja One Pricing and Plans

Via NinjaOne

Unfortunately, NinjaOne’s pricing is opaque. To get a custom quote for your organization, you’ll have to contact the sales team and discuss your needs.

However, you need to know that with NinjaOne, you pay per endpoint. The final price will depend on volume, add-ons, and other services.

Expect to pay between $2 and $4 per endpoint, which will again vary according to the number of endpoints you need to manage. 

Negotiation works.

On the bright side, you only pay for what you need, and there’s a free trial available.

User Feedback and Reviews

Via G2

NinjaOne is rated 4.7 out of 5 on G2, based on over 1,600 real-user reviews. In G2’s 2025 annual Winter Report, G2 emerged at the top in Endpoint management, patch management, MDM, and RMM categories.

The platform is consistently praised for its long feature list,  easy operability, automation features, and reliable customer support. However, there is plenty of scope for improvement.

Here’s what its users are saying: 

(verified G2 review)

(verified g2 review)

(verified G2 review)

(verified G2 review)

Final Verdict: Is NinjaOne Right for You?

Ultimately, NinjaOne is one of the best IT management tools around, especially when it comes to RMM. It is easy-to-use, intuitive, and doesn’t get in your way of simplifying IT management. 

The best thing about NinjaOne in our books is how easy it made remote monitoring. Onboarding is also smooth (and complimentary). And no, we do not miss its lack of generative AI features. 

It is better not to rely on AI with all its hallucinations and inaccuracies for something as critical as IT operations. We prefer NinjaOne's to-the-point, utilitarian approach instead. 

The only big downside to NinjaOne is its opaque pricing. Plus, it's not the most value-for-money offering for small businesses with only a handful of endpoints. But for enterprises with thousands of endpoints, it won’t disappoint. 

NinjaOne Vs Workwize: Complementary, Not Competitive

NinjaOne excels in endpoint device management, but what if you needed more? Workwize goes beyond managing devices—it automates their entire lifecycle.

From procurement to disposal, Workwize streamlines IT hardware management. Track stock, place orders, ship pre-configured devices, and retrieve or dispose of them—all from a single platform.

With Workwize, you eliminate the need for multiple vendors or platforms, offering a single pane of glass for complete IT asset management. Here's a quick comparison of NinjaOne and Workwize.

Want to check out all that Workwize offers? Book a Workwize demo now.