Rippling ITAM Review: Is it Worth Your Investment?

Rippling simplifies IT asset management and gives you complete control over identity, access, devices, and inventory. But is it as good as it sounds? We break down the features, security, support, and honest user feedback so you can decide if it’s worth it.

TL;DR

• Rippling ITAM is a workforce management platform offering integrated IT asset management features alongside HR, payroll, and spend management.

• It helps you manage the entire user lifecycle, from onboarding to offboarding, including IT assets, within a single platform.

• Primary features include mobile device management, inventory management with global visibility, and identity & access management with HRIS integration.

• It has limited global storage options, challenges with custom app installations, opaque pricing, and the potential need to use bundled HR/payroll features.

• Workwize is a dedicated IT asset management solution specializing in automating the lifecycle management of hardware assets for globally distributed teams.

What is Rippling ITAM?

Source: Rippling

Rippling is a workforce management platform that streamlines IT, HR, Payroll, and Spend Management in one place.

This review focuses on its IT solutions: Identity and Access Management, Device Management, and Inventory Management—key to secure asset management.

Rippling ITAM offers complete lifecycle control with built-in tools and 600+ integrations.

What does it mean for you? Rippling ITAM helps you: 

• Automate and simplify onboarding, offboarding, and device provisioning.

• Ensure compliance and security with features like role-based access controls and MFA.

• Boost operational efficiency with centralized device monitoring.

What are the Key Features of Rippling ITAM?

Here are the key offerings and the associated features of Rippling ITAM:

Mobile Device Management

Source: Rippling

Rippling’s MDM solution provides real-time user and device data access, enabling secure and efficient fleet management.

With it, you can remotely track and manage every device—view assignments, MDM status, installed apps, security settings, and more—all from a single platform without leaving your office.

Here are the key highlights of Rippling’s mobile device management (MDM):

Employee Graph

Get a single source of truth for all your devices. With native user and device data out of the box, you can create detailed policies and gain more control over device security—no manual data pulls required.

Employee Graph offers you:

• Total Visibility: Get real-time insights on your security posture with device and user data.

• Automated Lifecycle Management: Automate your entire lifecycle, from user onboarding to offboarding, across Windows and Apple devices, and streamline device management.

• User-Driven Security Policies: Create access, device, and zero-trust policies based on attributes like user role, operating system, device, location, and more, and enforce them automatically across departments.

The visibility Rippling offers makes mobile device management easier and more effective.

Security

Rippling offers granular security control across your entire user lifecycle and fleet.

• Dynamic Security Policies: Create customized policies based on device and user attributes and update them automatically to strengthen security.

• Automated Device Monitoring: Rippling continuously monitors your devices and automatically notifies you of any threats.

• Complete Visibility and Reporting: Get real-time access to data and create insightful reports from data across your organization. This lets you check the status of your security, users, and devices—all from one place.

• Zero-Touch Deployment: Rippling integrates with SentinelOne, an AI-driven cybersecurity tool to ensure all devices are automatically secured with powerful endpoint protection.

Onboarding

Create custom approval policies and onboarding workflows based on real-time data, remain in control, and sync with HR.

• Order or Reassign Devices: You can order new devices, reassign older ones, and ship them directly to recruits' doorsteps from one place.
• Automate Device Configuration: Use Rippling to configure laptops with the right software, access, and security settings based on department, role, and location.

Offboarding

Automate device offboarding with Rippling, and don’t let retrieving devices become a security risk

• Wipe and Lock Devices Instantly: As you’re in sync with HR’s offboarding flow, you can schedule when you want a device locked and wiped clean.

• Automate Device Retrievals: You need not visit the Post Office or struggle with logistics, as Rippling automatically handles asset retrievals.

• Securely Store Unused Devices: No more retrieving and storing devices in your IT storage rooms—Rippling stores them for you at their secure warehouse facilities.

Rippling's ability to assist you in every step: ordering new devices, automating onboarding and offboarding workflows is impressive. It saves you time and the unnecessary hassle of manual processes.

However, one thing that could be improved about Rippling’s MDM is its lack of flexibility. If the applications are available in the app store or preconfigured by Rippling’s MDM, you can deploy them easily. Adding a custom application is challenging as there’s limited documentation to help you.

Verified G2 Review

Verified G2 Review

Inventory Management

Source: Rippling

You can easily retrieve and store devices anywhere—automate retrieval, reassignment, shipment, and storage across the device lifecycle. 

Inventory Monitoring

Rippling ITAM offers complete visibility and control across your global inventory.

• Reporting: Pull reports on device status, location, and condition and draw useful insights to make the right decisions. Monitor your inventory and restock from Rippling to ensure you always have enough stock for recruits

• Device Reassignment: Reassign devices from your existing inventory and ship them to your employee’s doorstep.

• Workflows: Customize automated pre-set automation rules based on device health, age, location, etc, and deliver personalized experiences.

Here’s how inventory management contributes to offboarding and onboarding:

Onboarding

Ship and configure new devices or reassign existing inventory to new hires without leaving your office.

• Send Devices with a Single Click: Order new devices or reassign existing ones directly from Rippling’s hiring flow based on pre-decided and role-based device configurations.

• Pre-Configure Devices: Ship ready-to-use devices pre-configured with the right software and security controls—zero-touch deployment.

• Stay Ahead of Shipments: Track all deliveries and avoid last-minute hiccups.

Offboarding

Automate device offboarding and reduce manual intervention.

• Improve Retrieval Rate: Rippling sends offboarded users a retrieval box for retrieving the devices. 

• Automated Retrievals: You no longer need to visit the Post Office and risk losing your inventory. As ITAM is integrated with HR, offboarding is initiated automatically.

• Warehouse your Devices Off-Site: Rippling automatically wipes, cleans, and tests each device and stores it in its secure global warehouses—device reassignment made easy.

One area that could be improved is the limited presence of Rippling’s storage facilities—their stores are available only in the USA and Canada. 

What if you have offices or numerous employees in other countries, such as Mexico, India, or Australia? Well, Workwize has your back.

In addition, Workwize helps you deliver, deploy, and retrieve assets from 100+ locations worldwide. Try Workwize to automate everything from procurement to disposal and manage your assets globally.

Identity and Access Management

Source: Rippling

Rippling integrates HRIS and IdP into a single platform, offering granular access control across the user lifecycle and enabling stronger security features. Rippling IDP is the only Identity and Access Management solution that centralizes user identity with a unified HRIS and IdP without an external SCIM integration.

• Keep User Data in Sync: Unify identities across devices, third-party apps, and HR and maintain accurate and up-to-date data.

• Gain Total Visibility: Preview and control the downstream effects of workforce changes during onboarding, transitions, and offboarding. 

It helps you manage employee lifecycle events smoothly, securely, and in alignment with your organization’s protocols.

Customize Alerts and Automation

Configure automation rules to trigger API calls based on any action or data change in your connected apps or Rippling.

Security

Rippling offers numerous user attributes beyond standard SCIM attributes to create customized zero-trust protocols for added security.

• Set dynamic access rules for provisioning accounts and managing group access. This ensures the right people have the right level of access, even if their roles change.

• Enable seamless integration across multiple authentication protocols from LDAP, Active Directory (AD), OIDC, and RADIUS to custom SCIM and SAML apps. This helps you manage user identities and access permissions across diverse systems, resulting in better security.

• Create behavioral detection rules based on user roles, departments, and behaviors, like locking users out of your apps after suspicious activity.

• Let user groups securely store and share passwords in a zero-knowledge vault using Rippling’s built-in password manager.

User Lifecycle Management

Automate processes throughout the employee lifecycle, from onboarding and role transitions to offboarding. 

This is done using custom approval chains, policies, and workflows, ensuring that HR and IT systems remain in sync.

Here’s how Identity and Access Management contributes to onboarding and offboarding:

• Onboarding: Schedule provisioning, passkeys, and third-party group access for new hires down to the minute. Meaning? You can ensure new hires have the right credentials and access rights from day one.

• Transitions: Use approval chains and workflows to automate user permissions and group access updates.

• Offboarding: Coordinate with HR and other teams to suspend access, de-provision users, and schedule onboarding actions immediately.

The features that stood out to us are the automatic provision of access to new hires and the revocation of access for those who have left. This saves time, improves user experience, and prevents unauthorized access.

And we believe these features work pretty well. Here are some reviews from genuine Ripple customers:

Verified G2 Review

Verified G2 Review

Interface, Usability, and Customer Support

Rippling has an intuitive and user-friendly interface based on our platform analysis and customer reviews. Take the Mobile Device Management dashboard, for example:

Source: G2

You can see the device details, who it is assigned to, its condition, location, and installed apps, among other things. You can reassign the device or wipe data from this dashboard, update apps, and do much more.

Verified G2 Review

Verified G2 Review

Users like how prompt Rippling’s support team is. They’re always there to help you if you get stuck somewhere. 

Verified G2 Review

Verified G2 Review

However, it would have been great if there were a single point of contact each user could call in case of an urgent issue.

Security and Compliance

Rippling takes security and compliance seriously. The platform combines enterprise-grade security features with regular audits to protect you. Here are the key highlights:

Compliance

Rippling complies with all applicable privacy and data protection laws, including, SOC 1 Type ll, SOC 2 Type ll, SOC 3, CSA STAR Level 2, ISO 27001, and ISO 27018.

Data Infrastructure and Security: 

• Secure Infrastructure Provider: The data is housed in physically secure AWS data centers across multiple availability zones.

• Data Redundancy and Resiliency: Rippling uses scalable cloud computing platforms that follow configuration best practices to ensure best-in-class resiliency.

• Formal Security Policies and Incident Response Plan: Rippling maintains detailed security policies and gets them reviewed by all employees during training. 

• Strict Onboarding and Offboarding Process: Each employee passes through a thorough background check and completes a suite of privacy and security training courses.

Pricing and Plans

There are two plans available: Core and Pro. However, the pricing details are opaque, i.e., you need to enter some basic information and talk with the Rippling team to get a quote tailored to your requirements.

This can make it difficult for users to forecast expenses, compare with other solutions, and make an instant decision.

Source Rippling

However, upon further research, we found some pricing details about Rippling. The Core plan costs $21-29 per employee per month. And if you add IT management to the mix (which is essential), you’ll need to pay $5-$10 extra.

User Feedback and Reviews

Rippling is an extremely popular and highly rated tool. It has garnered well over 7,000 reviews (4.8 out of 5) on G2.

Verified G2 Review

Verified G2 Review

Verified G2 Review

Verified G2 Review

Final Verdict: Is Rippling ITAM Worth It? 

Rippling is undoubtedly one of the most comprehensive workforce management solutions, helping you manage everything from HR and payroll to spending and IT asset management.

Features such as user lifecycle automation, the ability to adapt to unique business requirements, and a unified interface for monitoring every asset are appreciable.

However, Rippling could work on adding more storage locations globally and improve it’s pricing interface i.e. make it more transparent.

In short, if you have workforces in the United States and Canada and want to implement zero-touch offboarding and onboarding, you can try Rippling ITAM.

For those looking for a dedicated ITAM solution that automates the asset management lifecycle and has a more extensive global network of warehouses, Workwize might be the right choice.

Rippling ITAM Vs. Workwize: Which One is Better?

Rippling is an all-in-one workforce management solution ideal for organizations that want to manage HR, IT, finance, and spends from a single platform. 

If you’re seeking a dedicated IT asset management solution that supports over 100 locations without requiring sign-up for payroll or spend management, and automates every aspect of asset lifecycle management, consider trying Workwize.