The name ServiceNow is synonymous with IT. After all, it is one of the most popular and widely used organizational IT management solutions out there.
But does it live up to its reputation?
Is the individual license-based pricing sustainable for small businesses? Is the platform as complex as they say? Does it have every feature one could need?
We’ll answer all of these and more in this in-depth ServiceNow review. Read on.
Tldr:
ServiceNow is a cloud-based SaaS platform that lets you manage and automate business processes across various functions in your organization.
It uses a multi-tenant architecture, where a single app instance serves multiple customers (tenants) while keeping each tenant's data and configurations isolated and secure.
Its main offerings include IT service management, IT Operations Management, Customer service management, SecOps, and HR service delivery.
The platform comes with several advanced features and can easily automate complex workflows across departments.
It also has a dedicated Integration Hub and extensive API library, making it easy to connect with other enterprise systems.
We could find downsides, including a high cost of entry and a serious learning curve that sometimes requires dedicated support teams.