Frequently Asked Questions

For new customers

General
Procurement
Deployment
Retrieval

What does Workwize offer?

Workwize offers a comprehensive IT hardware management solution to manage global staff.

Within one platform, IT teams can procure, deploy, manage, retrieve, and dispose of IT equipment efficiently. Workwize furthermore automates workflows to reduce manual tasks and integrates with your existing IT tools, including HRIS, MDM and ticketing.

Workwize eenhances productivity and cost savings, ensuring smooth operations for remote and distributed workforces.

Which geographies does Workwize cover?

We have coverage in 100+ countries and currently have local warehouses in the European Union, United Kingdom, United States, Canada, India, Australia, Brazil and the Philippines. To get an up to date coverage list, please contact us.

Which team sizes does Workwize support?

Workwize has been designed for companies with 150 FTE and up. Smaller teams can sometimes benefit in case that they are fully remote. When in doubt, please reach out to us.

Why Workwize?

Workwize is designed with automation in mind to reduce the mundane manual tasks of IT teams during the onboarding, managing, and offboarding of global teams. By utilizing SSO integrations with your existing HRIS, MDM, and ticketing systems, Workwize can save over 40 hours per month for each IT team.

How do you integrate with our existing IT infrastructure?

Workwize integrates natively with your Active Directory, SCIM and HR System to automate provisioning of users. Use our Slack (or other tool) integration to get timely notifications.

Use Workwize's API to connect to any custom workflow you need enroll all devices in Apple Business Manager or Windows Autopilot.

To get a detailed overview, please schedule a call with us.

Do you provide any other equipment aside from laptops?

Yes! Use Workwize to also order computer monitors, mouse/keyboard and any other IT accessoires. Furniture and company swag distribution services can also be supported.

Can employees also order their own IT equipment?

Absolutely! Our platform provides a self-service portal, customized with your brand, allowing new employees to choose their desired devices with ease. This not only grants them the flexibility they crave but also significantly reduces the time IT departments spend on logistical operations.

How fast can you ship equipment to my remote teams?

Our shipping is efficient and reliable. With equipment that is in stock, we ship orders within one to seven working days. For faster delivery, we also offer express shipping options from our warehouses

Do you integrate with Windows Autopilot? How about Apple Business Manager?

Yes and yes! We integrate with your current provisioning software and MDM systems.

Can you take care of the delivery and installation process of IT equipment?

Yes - that's precisely our expertise! We'll deliver your selected hardware to one of our worldwide warehouses, where it will be customized to match your device configurations.

Can we upload our existing inventory into the Workwize platform?

Yes! Either manually or in bulk. For details, please get in touch.

What happens if a laptop breaks during transit? Are we insured in that case?

Yes we are insured, as soon as Workwize is handling the shipment we will escalate if sthing breaks in transport

How does IT retrieval work?

Workwize's IT asset recovery service automates the retrieval of IT equipment globally, using a quick, secure, and compliant processes. This includes certified data erasure, real-time tracking, and simplified logistics for global asset collection.

So far, Workwize has a 100% hardware retrieval rate among its customers.

Upon retrieval, Workwize can redeploy used and recovered assets to new hires, contributing to sustainability efforts.

How can you ensure data is erased from returned laptops?

Workwize offers certified data deletion upon disposal of a device—permanently and irreversibly—to maximize data security.

For existing customers

Employees

Click here to access our employee FAQ, where you will be able to find answers to questions such as delivery expectations, warranty claims and platform queries.

Management

Are you an office, HR or IT manager? Click here to access our management FAQ, where you will be able to find answers to questions such as order information, delivery updates and offboarding information.

I’d recommend Workwize to any company that’s looking to quickly scale globally. Their solution provides you with a clear process for your equipment management.

Silvie Eussen IT Manager at Datasnipper

The moment I realized Workwize was worth it was when it was suddenly quiet. Workwize looked after all the stuff you don’t want to have to worry about.

Clara Mellink-Schipper Office Manager at Catawiki

Workwize made it possible to easily provide all our employees with everything they needed from day one.

Julius Weise Director at Welcome

A great benefit is the reuse our offboarded items, which saves CO2 as we don’t need to buy as much new equipment.

Pola Wycech Operations Lead at Lepaya

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